Below you will find a list of frequently asked questions with the answers. This aims to provide an immediate answer to your questions and is based on the information requested most frequently. If you do not find your question in the list or if the answer does not satisfy you please contact us.
How do I place an order?
1: Choose your piece of furniture.
2: Add to basket and confirm your order. Before any payment is made a member of the Envy Furniture team will be in touch to discuss the finer details of your order i.e paint/polish wood colour, fabric choice, finishing trim etc.
How do I pay for my order? Online payments are processed via PayPal. All major bank cards are accepted, you do not need to have a PayPal account. You can make a payment with any major credit/debit card (Visa, Visa Debit, Visa Electron, MasterCard, Mastercard Debit, Maestro, American Express, JCB). Direct bank transfer BACS: (17064818 / 05-04-69)
Payment by cheque: (Envy Upholstery Limited) Please note it can take up to 5 working days for a cheque to be processed, and that no order will be processed until the full amount has cleared.
In the event that an item is out of stock we will communicate with you and offer an alternative if one is available, or keep in touch & advise when the item is available once more.
Can I supply my own fabric? Yes, but we advise our customers when supplying there own top cover/finishing fabric that Envy furniture shall not be considered in any way liable for the quality and suitability of fabrics sent to us by customers. Please check with the fabric supplier the characteristics of the material that you intend to send us for processing. In case of particularly difficult materials to process (i.e. too thick), the cost for extra work will be charged accordingly. We are happy to offer advice on choosing upholstery fabric that will suit your requirements and can source any upholstery fabrics if required.
What quantity of upholstery fabric do i need?
Each individual piece of furniture that requires upholstering on our website shows the amount of fabric required. The fabric quantities required are considered valid for:
140 cm wide fabrics
Upholstering without tufted button backs
No pattern to be centered (otherwise 40% extra fabric must be added).
If you require your chosen piece upholstered in real leather please contact us for more details.
Do you offer a re-upholstery service?
Yes. We provide a full reupholstery service recovering furniture for both residential and commercial clients to the highest standard. Our expert upholsterers can re-spring and re-seat furniture pieces prior to reviving them with new covers. Please contact us for more information.
Are Envy Furniture chairs, stools & sofas suitable for contract use? Yes. Most of our seating can be reinforced for heavy-duty use such as in bars, restaurants or hotels. Extra charges apply.
Do you make scatter cushions?
Yes, we can make custom scatter cushion covers for any item of furniture in the following sizes; 12" 14" 16" 18" 20" 22" 24" 26". Contact us for further information.
Do you have a showroom I can visit?
Not yet, but we're working on it.
Do you have a printed catalogue?
As we are continuously adding new products and updating images, we do not have a printed catalogue, instead we ask our customers to use our website as a live online catalogue.
Does your range of products include both classic & modern lines?
Yes it does. We offer products that meet the requirements of classic furniture but also produce classic products reinterpreted in a contemporary way.
What if I find the same product for less? We'd be very surprised as most of our products are unique & that we always have the best possible prices. However, If you find any of our furniture at a lower price elsewhere we offer you our lowest price guarantee.
What timber is your furniture made from? Beech wood or mahogany is used for 95% of each product. Other types of wood are used for the remaining part. We select Mahogany & European kiln dried beech wood (except were otherwise stated) in order to eliminate knots or any other defect. The wood we use is a natural product with grain and colour variations. These variations are inherent qualities of the timber used and enhance the unique beauty of each individual piece. Thanks to these variations and the hand-finishing process, each piece is unique.
Do you comply with Furniture & Furnishings (Fire Safety) Regulations?
How long does it take to receive my order?
As we offer a truly unique bespoke service on almost all of our collection, it can take up to 16 weeks to complete a commissioned piece, however delivery is generally within 8 weeks of ordering or receiving your fabric.
How much is delivery?
FREE* UK standard mainland delivery on ALL orders
*Conditions & geographical exclusions apply
Please note that free delivery is only to mainland England, Wales and parts of Scotland. For delivery to the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly please email us at email@example.com as there are surcharges for these delivery locations.
Republic of Ireland & Northern Ireland delivery charge £85.00
Postcodes IV, KW, KY, PA, PG, PH, KA, FK, AB, JE, GY, IM delivery charge £65.00
It is our intention to make the delivery process as simple and easy for you as possible ensuring that you receive your order safely and promptly. Our team are committed to making this happen providing clear expectations of delivery times and to communicate with you as quickly as possible should we be aware of any difficulties. However, as hard as we may try there may be circumstances outside of our control which mean that quoted delivery dates cannot be maintained, i.e. bad weather, vehicle breakdown, national holidays, supplier shortages etc. This will not happen often but if it does we will communicate with you; but we cannot accept any liability for any loss or damage, whether direct or indirect, caused by a delayed or failed delivery. You or someone nominated by you must be at the nominated address to accept the delivery, we can not leave the goods otherwise. Orders will be delivered to the ground floor only of the address provided on the order, and a signature is required so that a record of the delivery is maintained. We do not schedule the delivery routes or times but we partner with a professional courier/haulage company who will provide a time window (AM or PM) for your delivery.
Will the furniture come flat packed? No. Unlike most internet companies all our furniture will arrive fully assembled. All chairs will arrive in a dust bag ready for use.
Damages. Our quality control procedures are very strict and each piece is inspected prior to shipment. Therefore, goods should be inspected immediately upon receipt. We insure your goods until the point that the delivery is signed for. Any damage deriving from transport must be reported within 48 hours of delivery. We cannot be held responsible for any damage after confirmed receipt of goods.
Do you deliver overseas?
Yes, export orders are welcome & are handled by our experienced international surface shipping partner.
Orders for delivery outside the UK mainland please call or e-mail. All prices are shown in GBP (Pounds Sterling). All international deliveries are despatched in made to measure IPSM 15 certified crates. Any correspondence with us will be in English only.
What is your returns & Cancellation policy?
We are unable to offer refunds or exchanges, unless faulty for any made to order products.
All products are personalised and custom made to order, therefore the statutory fourteen (14) day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply.
Where a product has been specifically made for you, unless faulty, we are unable to refund or offer an exchange.
We are also unable to accept cancellations for orders, unless we are notified in writing (or email) within 48 hours of the order being placed.
No cancellations will be accepted by the company once production has begun. For further information please visit the citizens advice website click here.
What is your environmental policy?
We recycle as much of our manufacturing materials as possible to reduce landfill. All waste, office stationery and other supplies are manufactured from recycled materials wherever possible. We optimize the use of energy efficient tools and other resources within our work environment. We ensure our company vehicles are well maintained keeping harmful emmisions to a minimum, as well as scheduling and combining activities in geograhical areas.
How long is your guarantee?
5 Year structural guarantee - Domestic use only
We warrant that goods conform in all material respects to the specification and will be free from defects in design, material and workmanship under normal domestic working conditions of use for five years from the delivery date, provided that the defect is not attributable to fair wear and tear or any fault or damage arising from impact, modification, accident, neglect, abnormal working conditions, inappropriate working conditions, inappropriate use or treatment, incorrect handling or exposure to other substances which may be injurious to such materials. If the buyer claims or detects a defect in the goods, the buyer will either return those goods to the us or if the goods are retained by the buyer, indemnify and keep us indemnified against all liability and claims which may arise out of or incidental to the defect.
We will not be liable for a breach of the warranty or any other warranty condition if:
The total price for the goods has not been paid.
If the buyer makes any further use of such goods after giving notice.
The defect arises because the buyer failed to follow our instructions as to storage, installation, commissioning, use or maintenance of the goods.
The buyer alters or repairs the goods without prior written consent from us.
Any goods replaced or repaired by us shall be guaranteed on these terms for the unexpired portion of the 5 year period.
How do I care for my new furniture?
General cleaning instructions
Painted & Polished Timber
Please avoid using cleaning agents, it will be better for the life of the lacquer or painted surfaces which can be easily scratched or stripped. Simple is best when cleaning, use a soft, clean damp cloth to wipe the surface, then wipe over with a dry cloth to remove any water marks. Never use abrasives, waxes or oils on lacquer or painted surfaces. Remove spills immediately with an absorbent, moistened cloth. Containers with hot contents can leave marks on lacquer or painted surfaces, always use coasters & place mats.
Take care with sharp objects, such as jean rivets, studs & belt buckles as these can snag even the toughest of fabrics. Lightly vacuum upholstery once a week, dust removal may be improved by pre-brushing with a soft brush. Avoid exposing upholstered furniture to direct sunlight & heat for long periods of time, as this may result in fading or degradation of the fabric. Position at least 30cm away from heat sources to protect from premature wear. Avoid contact with hair products, suncreams & body lotions. Remove all spills immediately by blotting with a clean dry white cloth, dont rub or use abrasive cleaners. Should a spill result in a stain consult a reputable cleaning company and to the fabric manufacturer's recommendations.
Dust regularly with a soft lint free cloth, especially under seat cushions as the accumulation of dust & crumbs can cause premature wearing. Use a clean damp cloth with a solution of mild soap and water to remove light staining. To avoid leaving water marks, moisten the entire surface evenly & lightly. Don't leave furniture in prolonged or strong sunlight. Avoid direct heat from fires & radiators which can dry out & distort leather. Spillages must be blotted immediately with a clean absorbent cloth or sponge. Dry with a clean cloth and then allow to dry naturally. Do not use a hairdryer or apply direct heat. Proprietary cleaners may be required for more stubborn stains. Do not use cleaning fluid that does not specifically say that it can be used on leather.
Telephone problems again, if you have an urgent issue please e-mail firstname.lastname@example.org & we will get straight back to you. Hopefully the issue will be fixed shortly. Phone: (01484) 665847
Lines open 10am-4pm Monday-Friday
By appointment only